אגס ותמר Agas and Tamar

מוצר יפה ואיכותי עם שירות נדיב

חנות מעצבות יפהפיה, תכשיטים מיוחדים בטאץ' אישי ועם משמעות וסגנון. יש רק תכשיטי זהב - אין כסף. המחירים גבוהים.

I had a disappointing shopping experience at this store. A few weeks ago, I visited and chose a few pairs of earrings that I really liked. However, the staff were rushing to close the store and asked us to leave before we could complete the purchase. At the time, I was told that customers receive a 15% discount during their birthday month — which is June for me. Today, I came back specifically to buy the earrings I had picked out and to use the birthday discount. After going through the process of registering as a new customer, the sales assistant suddenly informed me that the birthday discount only applies starting from the second purchase — a condition that had never been mentioned before, neither to me nor to any of the other customers during my previous visit. I was genuinely shocked by this unexpected condition, and while I was still trying to understand it, the assistant added that only one of the items I had selected — a small single earring — was eligible for the 15% discount, because the other two pairs were too large. Again, this was never mentioned at any point before. I explained that this was not acceptable. Another (more senior) salesperson was called in, who then tried to offer the full set at a 10% discount instead. I told them I would only buy the small earring now, and return in a week to buy the other two pairs as my "second" purchase. Eventually, the salesperson "compromised" and agreed to apply the 15% discount to the two larger pairs, but not the small one. In the end, I left the store with a negative impression. I had waited for weeks to come back during my birthday month, only to be told about unclear and unannounced conditions. Instead of feeling happy with my purchase, I left with a bitter taste, having had to negotiate for something that should have been straightforward. I did not receive the full discount I was told about in the first place, and it felt like the staff were making up the rules on the spot.