St Andrews Guest House

Bad hotel

Terrible experience

We checked in around 10 p.m. for my birthday night and immediately noticed mosquitoes flying all over the room. We asked the reception for bug repellent or any help, but they said they had none available. Within an hour, my husband and I were bitten all over and had to leave the hotel in the middle of the night after paying 983 shekels for the room. The receptionist said the manager would contact us regarding a refund, but no one ever called. When we followed up the next day, we were told that the receptionist “didn’t find any mosquito in the room,” so there would be no compensation. Worst service imaginable, total lack of professionalism and respect for guests.

The Worst Hotel Experience of My Life — A Complete Disgrace I booked this hotel for my wife’s birthday expecting a pleasant night. Instead, it turned into a nightmare. We checked in around 10 p.m., only to discover mosquitoes flying all over the room. We asked for insect repellent or any kind of solution, but the staff coldly told us they had none. Within an hour we were being bitten nonstop, forced to leave the hotel in the middle of the night, after paying 983 shekels for the room. When I went to the reception, the staff promised that the manager would contact us about a refund. Of course, nobody ever called. When I followed up the next day, I was told that the night receptionist “did not find any mosquito in the room,” and therefore they would not refund anything. This is the worst service I’ve ever experienced in any hotel — unprofessional, dismissive, and completely disrespectful toward guests. To charge nearly 1,000 shekels for a room full of mosquitoes, offer no help whatsoever, and then deny what happened is beyond unacceptable. If you value your health, your comfort, or even the most basic level of customer care — stay far away from this place.